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Q: What are the pet policies at OYO properties?

A: Pet policies vary depending on the individual property. Some OYO hotels allow pets with prior approval and may charge additional fees. However, many properties do not permit pets for hygiene and safety reasons. It is best to confirm the pet policy with the specific property before making a booking.

Q: What happens if I arrive at the OYO property and my room is not available?

A: If your booked room is unavailable upon arrival, you should immediately contact the property manager and OYO customer support. They will try to resolve the issue by providing an alternative room or offering a full refund.

Q: Can I withdraw the OYO Rupee to my bank account?

A: No, the OYO Rupee earned through the Refer and Earn program is generally non-transferable and can only be used as a discount on OYO hotel bookings.

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Q: Why was my bonus reward score reset when I was close to reaching it?

A: The bonus offer changes periodically, resulting in the reset of existing bonus scores.

Q: How can I modify or cancel my existing OYO booking?

A: You can modify or cancel your OYO booking through your account on the website or app. The specific options and deadlines for modification or cancellation will depend on the chosen rate plan and property policies.

Q: What is referral code for OYO?

A: OYO referral code is HIMAKD4B5.

Q: What happens if my friend cancels their booking after using my referral code?

A: If your friend cancels their booking, the referral reward for that specific booking may be reversed. It's essential to check the terms and conditions for details on the impact of cancellations on referral rewards.

Q: What are the payment options available for booking OYO rooms?

A: OYO offers various payment options for booking rooms, including:

Wallets like Paytm, Mobikwik, etc.

Cash on arrival (may vary)

Q: Can I track the status of my referral rewards in the OYO app?

A: Yes, you can usually track the status of your referral rewards in the OYO app. There should be a dedicated section or page that provides information on earned and redeemed OYO Rupee.